Data Protection Last Updated: July 2026

Newpkla Privacy Policy — Our Commitment to Protecting Your Data

Learn how your personal information is collected, used, and protected at Newpkla — explained in plain, simple English.

How Newpkla Safeguards Your Privacy

The steps we take to keep your data secure

Military-Grade Encryption
All data on Newpkla's servers is protected with 256-bit SSL/TLS 1.3 encryption. Your payment and login details cannot be intercepted or read by anyone.
Data Not Sold
Newpkla never sells your personal data to any third party. Your information is never shared with advertisers or data brokers — under any circumstances.
Your Control
You have the right to view, correct, or delete your personal data. Submit a request to Newpkla Support and it will be addressed within 30 days.
Protection of KYC Data
NID or passport copies submitted for identity verification are stored in separate, encrypted storage. Once verification is complete, the original files are not retained long-term.
Minimal Data Retention
Newpkla retains only the data that is legally required or strictly necessary to operate its services. Data that is no longer needed is deleted after the applicable retention period.
Option to Opt Out of Marketing
If you no longer wish to receive promotional emails or SMS messages, you can unsubscribe at any time — either through Settings or by contacting Support.

Full Privacy Policy

Important Notice
By using the Newpkla website or app, you consent to this Privacy Policy. If you have any questions about any part of it, write to us at support@newpkla.best.

Introduction & Scope

This Privacy Policy applies to the newpkla.best website and mobile application operated by Newpkla Entertainment Ltd. By creating an account, using our services, or simply browsing the website, you agree to this Policy.

Newpkla believes your data belongs to you. We only collect what is genuinely needed to deliver our services. Selling your personal information or using it without your consent goes against everything we stand for — this isn't just words on paper, it's a core part of how we do business.

This policy is available in both Bengali and English. In the event of any discrepancy between the two versions, the English version shall prevail. However, the Bengali version is kept up to date at all times for the convenience of Bengali-speaking members.

What Data Is Collected

Newpkla collects data in several ways — directly from you and automatically as you use the platform. Below is a breakdown across three categories.

Data Type What's Included Sources
Identity Information Full name, date of birth, nationality, NID/passport number Registration & KYC Form
Contact Information Mobile number, email address Registration Form
Financial Information BKash/Nagad number, transaction history Payment Gateway
Gaming Data Betting history, gaming sessions, win/loss records Platform Activity
Technical Information IP address, device type, browser, operating system Automated Logs
Usage Patterns Pages visited and time spent, buttons clicked Cookies & Analytics

Newpkla never asks for information it does not need. For example, no one at Newpkla will ever ask for your bank PIN, bKash PIN, or any password — not a single staff member will. If someone does, it is a scam.

How Your Data Is Used

Newpkla uses your data only for specific, legitimate purposes. There is a clear reason behind every use.

  • Account creation and management — for registration, login, and profile updates.
  • Identity verification (KYC) — required by law and to prevent fraud.
  • Payment Processing — to securely handle deposits and withdrawals.
  • Customer Support — to resolve your issues quickly and accurately.
  • Fraud detection — identifying unusual activity to keep your account protected.
  • Responsible Gaming — to identify problematic usage patterns and provide support to members.
  • Service Improvement — anonymous analytics to understand how features are performing.
  • Legal Obligations — to meet the requirements of regulatory authorities.
Marketing Communications
Newpkla may send you updates about new promotions or offers via SMS and email. This is entirely optional — you can opt out at any time through your account settings or by contacting support.

Who We Share Your Data With

Newpkla never sells your data to third parties. In certain specific circumstances, limited information may be shared with trusted partners — solely for the purpose of delivering our services.

  • Payment Providers: Payment gateways such as bKash, Nagad, and Rocket — limited data shared as required to complete transactions.
  • KYC Verification Service: Trusted third-party technology is used for identity verification.
  • Game Providers: Live casino or slots game studios — limited session data required to run the games.
  • Law Enforcement Agencies: When required by a court order or legal obligation.
  • Auditor: Independent auditing bodies for license renewal and RNG certification.

Newpkla has a Data Processing Agreement (DPA) in place with every third party it shares data with. All such parties are bound to uphold the same privacy standards.

Security Measures

Newpkla protects your data using both technical and procedural safeguards, all aligned with industry best-practice standards.

  • 256-bit SSL/TLS 1.3 encryption — applied to all data transmissions.
  • PCI DSS compliant servers — meeting international standards for payment card data protection.
  • Database encryption — data at rest is encrypted as well.
  • Two-Factor Authentication (2FA) — optional but strongly recommended for account security.
  • Firewall and DDoS protection — to block unauthorized access.
  • Regular penetration testing — security audits conducted by independent experts.
  • Access Control — only authorized personnel can view specific data.

That said, no system online is completely foolproof. You also play a role — use a strong password, keep 2FA enabled, and never share your login credentials with anyone.

What to Do If You Have a Security Concern
If you notice any unusual activity on your account or suspect that your information has been compromised, contact us immediately at support@newpkla.best or via live chat. Newpkla will take prompt action.

Cookies & Tracking Technologies

Newpkla's website and app use cookies and similar technologies. Cookies are small data files stored in your browser that help improve site functionality and personalize your experience.

Essential Cookies
Functional Cookies
Analytics Cookies

Essential cookies are required for the site to function properly — such as maintaining your login session — and cannot be disabled. Functional cookies remember your preferences (language, theme). Analytics cookies help us understand how the site is used, on an anonymous basis.

Cookies can be managed through your browser settings. Blocking third-party cookies may affect certain features, but core gaming services will remain available.

How Long Your Data Is Retained

Newpkla does not retain your data longer than necessary. However, certain information must be kept for a defined period to meet licensing authority requirements and legal obligations.

  • Account Information: For as long as your account is active. Up to 5 years after closure — as required under international gaming licence conditions.
  • Transaction Records: 7 years from the last transaction — in accordance with Anti-Money Laundering (AML) regulations.
  • KYC Documents: Original files are deleted after verification is complete; verification status is retained for 5 years.
  • Gaming Logs: 2 years for fraud detection purposes, after which data is anonymised or deleted.
  • Support Conversations: Deleted 12 months after the issue is resolved.
  • Cookies & Session Data: Session cookies are deleted when the browser is closed; others last between 30 and 365 days.

Your Data Rights

Every Newpkla member has specific rights over their personal data. To exercise these rights, email support@newpkla.best or reach out via live chat. Requests are typically handled within 30 days.

Right to Access
You can request a copy of the data Newpkla holds about you. Most information is already accessible directly from the profile section of the app.
Right to Rectification
If any of your information is incorrect, you can request a correction. Changes to your name or date of birth may require verification.
Right to Erasure
If you close your account, all data will be deleted except for information that is legally required to be retained.
Right to Object to Processing
You may opt out of marketing communications or object to specific uses of your data. Newpkla will honor your request.
Right to Portability
You may request a machine-readable copy of your data in CSV or JSON format.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your data be temporarily restricted.

Minor Protection

Newpkla strictly does not serve anyone under the age of 18. Age is verified at registration, and date of birth is confirmed during the KYC process. If there is any suspicion that a minor has opened an account, Newpkla will investigate immediately and close the account.

Newpkla does not knowingly collect personal data from anyone under 18. If a parent or guardian believes their child is using Newpkla, please contact support@newpkla.best — we will act immediately and delete all associated data.

Contact & Complaints

For any questions, requests, or complaints regarding this Privacy Policy, please contact Newpkla:

Email: support@newpkla.best (Subject line: "Privacy Request")
Live Chat: Available via the chat icon on the website or app — 24/7.

Newpkla aims to respond to all privacy-related requests within 30 days. Complex requests may take up to an additional 30 days — you will be notified if that is the case.

This Privacy Policy may be updated from time to time. For significant changes, you will be notified in advance via your registered email or an in-app notification. The latest version will always be available on this page.

Frequently Asked Questions

Registering on Newpkla requires just three things: an active mobile number, an email address, and a strong password. You will also need to provide your name and date of birth on the registration form. An OTP is sent to your mobile number to verify it, after which your account is activated and you can start playing. To make withdrawals, you will need to complete KYC by uploading a photo of your National ID or passport. The entire registration process takes about 2 to 3 minutes.

Setting up two-factor authentication (2FA) on your Newpkla account is straightforward. Log in to the app or website and go to Profile → Security → Two-Factor Authentication. From there, you can enable 2FA via SMS or an Authenticator app (such as Google Authenticator). With the SMS method, a one-time code will be sent to your number each time you log in. The Authenticator app method is more secure — codes are generated offline without needing an internet connection. With 2FA enabled, even if someone obtains your password, they still cannot access your account without your phone or app. Newpkla strongly recommends that all members keep 2FA turned on.

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